Conflict Is Inevitable

How many times have you heard someone say (or said yourself) "I don't like conflict." It can be as simple as speaking up to a supervisor who forgot to schedule you for a day off you requested three weeks ago. Or it can be as simple as telling your server your steak is cold. Maybe it goes up a notch because you have a friend that seems to cancel dates and you want to say something about that. Or perhaps your teen is sullen and glares at you when you ask them to finish their chore? What about a spouse or partner's response when you try to bring up how you are feeling?

I believe that the North American culture has sent us a message through our buffet of media formats  and social customs that conflict is bad. Something is wrong if you experience conflict. You will cause a problem with your supervisor, friend or spouse if you voice your opinion or need. Someone will get mad at you if you speak up. Speaking up means you are stirring up emotions. They won't like you anymore. We'd better be quiet. Who wants to be known as a contentious person, anyway?

In my current studies, I have just had an a-ha moment about conflict. North America is wrong. Conflict isn't "bad" just like anger isn't "bad". It's how we handle it that can turn out positive or negative. Bringing up a topic does not mean there is going to be conflict. That's in our anxious minds. Few people want to rock the boat so they keep their mouths shut and don't get their needs met thinking that sharing a need will "cause conflict".  But their idea of " not rocking the boat" can be to eat that cold steak and pay full price for it. That shows their kids that it is not good to speak up. Sometimes those that do speak up do so loudly it becomes a blast of rage. That's not what I'm talking about. It is okay to speak up. In their book "The Family" Ballswick and Ballswick (2014) state that that conflict can never be resolved, therefore we should reframe how we handle it as "conflict management" . I love this concept! Rather than avoid it or seek to seal it up and expect another person to swallow your perspective and call it resolved - what if your plan is to gently state your perspective and manage it instead?  Just like diets are never really over, they just morph into menu management?

Using the example of your supervisor's unintentional scheduling you for a day you requested off, you can go to her and use "I" statements. "I requested the 30th off for my grandma's 90th birthday three weeks ago and noticed I am scheduled to work that day. Can you please help me work this out?" This addresses your area of concern and is NOT conflict. Flouncing up to your supervisor and snapping "Why did you schedule me to work when you knew I needed that day off???" is definitely asking for conflict.  Going to your peers and complaining is useless. See the differences? In one approach, you state what you needed, in the others you blamed and accused. In the first approach, chances are very high that you will be able to enter into a problem-solving conversation with your supervisor that will result in you getting time off for grandma's party. In the second approaches your supervisor is most likely going to be defensive and things will escalate and you will have brought negativity to your peers.

And what about the twinge you get when you know a relative will "get mad at you" if you don't show up for a function? That isn't really conflict. That's their reaction, period.  (Their own deal, not yours.) And if you fear they will "yell at you" for stating that you aren't able to attend, that's still not conflict. It only becomes conflict if you stay on the phone and listen or respond to their rant or accusations. If you do things out of fear of upsetting someone else, you are being manipulated and that's another blog topic.

You can manage your way through any form of conflict by listening carefully and being objective. Try to see the other person's viewpoint. Your relative is yelling at you, that's rude. But what is behind that? Do they feel rejected? Are they controllers and you showed some power? Whatever it is, you can say "I see how my inability to attend that function is upsetting for you." Letting them know you recognize their emotion can help de-escalate the situation. Using "you" statements will do the opposite. Don't fall into that, even if that is what the other person resorts to. That is indeed big-time conflict with little chance of being managed and a great chance of harming the relationship. Not a good weather report.

What if we thought about conflict as a management opportunity rather that something we have to "win"? The only winners in conflict are people that are willing to listen to the other party without putting themselves first. If you find yourself blaming others when they try to bring something up, it is likely that you have shut down the communication.  Just because they aren't talking about that anymore - or they complied to your demand - doesn't mean you won a thing. Only in your mind. You won't draw closer to them if you do not acknowledge either their emotions or responsibility. When we drop the idea of winning and replace it with the idea of learning how to manage our emotions and words responsibly, we are also demonstrating strength to our ever-watching kids. One of the best things we can model and teach our kids is how to handle the inevitable "conflicts" we all face in everyday life. It starts with listening.

Here's to launching a generation of adults who won't "be afraid" about what others will say or respond to when they have a reasonable request! Remember, your body language and tone says as much - or more - than your words.

4 Questions NOT To Ask Your Kids

Or, we could call this Four Ways Not to Hear the Dreaded "I Don't Know" answer.

#1.  What Do You Want To Be When You Grow Up?
As a kid, one of the most common questions I was asked by well-meaning dinner party guests was "... and what do you want to be when you grow up?" Initially, I froze. Remember, little kids are concrete thinkers. I thought I'd better get the answer correct and usually came up with "teacher" although it wasn't really something I gave much thought to. Of course I got the approving nod. Later, my parents began to groom me to be a business woman without asking about my own passion. I did not live up to those standards but have lived a meaningful life in spite of the brainwashing.

As a mom, I was careful to avoid this question. I did not want my children to grow up thinking there was just one thing they could do or be.  And I was not about to tell them what to do. Instead, I would say something like "what is something that sounds fun to do when you are a grown up?" That way, options were left open to their development and imagination. If you think both questions sound the same, just stop reading this blog. My philosophy is all about the way we frame things for our kids in order to allow them to reach their own conclusions in a safe environment. If you don't place a high value on words or tones, this blog does you no good.

And whatever your kids say, sound agreeable - unless they plan to become a bank robber or outcast. My creative, smart five-year-old insisted for as many more years that she was going to grow up and be a cheesemaker. While I thought she could do so many other things, I verbally encouraged her and asked to have some Gouda. She grew out of that idea by middle school. All on her own.

#2.  How Was School Today?
That's universal code for kids to say a one-word answer like "good" or "fine" to get you off their back. You aren't going to get much detail about the eight hours they were out of your sight with that one.  Of course you want to know what they did, where they sat, how they felt. Did they pay attention? Do they understand what was taught? Was anything controversial said by a teacher? Did anyone hurt their feelings - or did they hurt someone else? You haven't seen them all day.

There are other ways to get the information you want.  First of all, resist the urge to offer up a yes/no question. It's another way for them to toss out the answer they think you are looking for and you really won't learn anything new. I used to play the "3 Things" game. Each of us had to share three things that happened during the day that the other one would not know about. So, they couldn't tell me what sandwich they ate for lunch if I had made it. I couldn't tell them I was wearing jeans. They can see that. This game worked well. I got a lot of information to start conversations from this. Another thing to do is ask who they sat with at lunch or played with at recess. You can always ask to see their planner or homework to get an idea of how they are doing in school. When our kids were in high school, we put them in charge of reading Moodle and reporting back to us about the status of their assignments. (P.S. Parents please don't immediately get upset when you read online that a grade is lower than expected. Teachers routinely post a few days later than assignments are due and you won't have a current picture. Save your angst for concrete facts.)

#3.  Why Did You Do That?
Especially with kids under the age of 10, this is just plain silly. They pinched the baby. They shoved their brother. They repeatedly snapped the lid when you told them to stop. They took the toy away from the dog. They stood in front of the bathroom sink letting the water run. They colored on the doll's face. They threw the Lego. They put the empty milk carton back in the fridge. On and on and on it goes. These guys are concrete thinkers, remember? They can't answer this question to your satisfaction. That's because the answer will not paint them in very good light. Sometimes it's a skill thing. Sometimes it's to stir up trouble. Sometimes it's attention-seeking.

Instead, try taking a mental step back and assess. If' it's attention-seeking, make a statement like "Tonya, we don't take things away from others. We ask nicely. Please come over here and..." If it's a skill thing, use calm wording to reframe they way to do it. "Albert, when the carton is empty, we throw it away and write 'milk' on the grocery list. Thank you." You get it. Another thing to ask gets to the intention behind the situation. Say you walk into the room and there is a broken lamp on the floor. Instead of demanding to know who "did it", ask what they were trying to accomplish instead. You might find out someone wasn't playing football in the house after all. They might have been trying to dust or change a lightbulb - neither worthy of a parental rant.

#4.  How Many Times Do I Have To Tell You?
This is one many of us grew up hearing from our own parents and we accidentally channel that useless question. My husband had a tough time letting go of this one. One day I came into the room with his lecture face asking our eight-year-old this very question. Her eyes were locked on his and her face was frozen. I could see numbers slowing floating through her mind - searching for the correct one to offer up. So I cheerfully walked over and said "Honey, are you wanting her to give you an actual numerical response because that's what she's searching her brain for right now." He chuckled, she chuckled and he restated what it was he wanted her to understand without the silly question as the introduction.

Note to self: anytime you hear "I don't know" is your signal that you need to rephrase your question or statement. The more you affirm your kiddos when the do the work to communicate, the more they will know what your are looking for and the odds increase that you will enjoy more communication between the two of you as they develop.  #positveexperience